Frequently asked questions and technical support.
Customer service contact, shipping and returns policies.
Frequently Asked Questions
Check here first for answers to questions you may have. If you don't find the answer, please send your question to support@landprint.com.
My browser says it doesn't recognize the jnlp extension.
To use LandPrint Designer&trade you'll need to install the free Java run-time environment, which is preinstalled on most computers but not on all. Just follow the easy download and installation instructions at java.com.
LandPrint Designer&trade runs, but I don't see the Earth.
This occurs on older computers running Microsoft Windows and on newer ones with defective graphics software. It's almost always resolved by installing up-to-date graphics software from the computer manufacturer. Just visit the Downloads or Drivers area of the Support section of the manufacturer's web site, or the same area at the web site of the manufacturer of the computer's graphics system, typically Nvidia, ATI or Intel. To determine the manufacturer and model ID of your graphics system, open the Run... item in the Windows Start menu, type the command dxdiag, and view the Display tab of the resulting window.
Are LandPrint&trade 3D models safe?
Yes. The manufacturer of our LandPrint&trade 3D models has conducted extensive testing to ensure that when used as a display piece they represent no harm to people. They are not intended to be used as play pieces or toys. If broken, they should be discarded using regular waste disposal so children do not ingest fragments and create choking hazards.
Are LandPrint&trade 3D models breakable?
LandPrint&trade 3D models, like most things, are breakable. They are fragile like glass or ceramics. They will standup well to normal handling, but are susceptible to being dropped and chipped or broken which could result in sharp edges and small fragments. Exposure to direct sunlight will cause them to fade.
What are LandPrint&trade 3D models made of?
LandPrint&trade 3D models consist primarily of plaster based powder to provide shape and structure, and a special polymer to add strength and toughness.
Where are LandPrint&trade models made?
LandPrint&trade 3D models and the software to create them are made in the United States.
Can I order copies of my LandPrint&trade 3D model?
We will offer this capability soon.
Can I apply my own map or imagery to a LandPrint&trade 3D model?
You'll be able to do this soon.
Can I order a LandPrint&trade 3D model if I live outside the United States?
We regret that it's not possible for us to ship cost-effectively to non-US addresses.
Can LandPrint.com make models in custom sizes, quantities or imagery?
Yes. If you have needs beyond what is possible using LandPrint Designer&trade please contact us at support@landprint.com to see if we can meet them.
Who is 3D Outlook Corporation?
3D Outlook Corporation is the provider of LandPrint.com and other graphics-rich services. We create 3D graphics software to visualize especially large and complex aggregations of information, such as the global geographic data and imagery available at LandPrint.com. For more information please contact sales@3doutlook.com
Customer Service
For all customer support or help questions, please contact us at the following email address:
E-mail: support@landprint.com
Shipping Policy
We currently ship only to addresses in the contiguous United States, Alaska and Hawaii. All orders are shipped via FedEx Ground. We do not offer expedited shipping or alternative carriers. You should receive your model in 7-10 business days, except deliveries to Alaska and Hawaii, which will take longer. These times are approximate; we can make no guarantees about delivery times.
Please be sure to give your email address or telephone number when you check out so that we may contact you if there are missing details in your order or if other problems arise.
We will make a good faith effort to track and correct any errors in shipment, but we are not responsible for lost or stolen packages. Please be sure that you provide the correct shipping address when you check out.
Billing Policy
We process payments through Pay Pal, but you need not have a Pay Pal account to make a purchase. Visa, MaterCard, Discover and American Express credit cards are accepted. PayPal offers additional payment methods.
Only our payment processor, asks for and possibly retains your credit card information. LandPrint.com never sees or has access to this information. You provide it to the payment processor when you check out; their security and privacy policies govern its security and use. No one at LandPrint.com will ever ask you for credit card or password information.
The business name associated with the charge on your credit card statement will be LandPrint.
Return Policy
Because each LandPrint&trade 3D model is custom designed and created by you, we are unable to accept returns or provide refunds. If you receive a defective print and you inform us of this by email to support@landprint.com within 15 days of receiving your order, we will reprint it free of charge and shipping.